Shipping policy
Thank you for choosing avthaisub for your clothing needs. This Shipping Policy outlines the details of our shipping process, including order processing times, shipping methods, delivery timelines, shipping costs, and other important information related to getting your avthaisub products to you. We are committed to providing reliable and efficient shipping services to ensure your orders arrive in a timely manner while maintaining the quality of our clothing. By placing an order with avthaisub, you agree to the terms and conditions outlined in this policy.
1. Order Processing Time
All orders placed on our independent website are processed within 2-3 business days after the order is confirmed. Processing time includes verifying your payment information, checking product availability, and preparing your items for shipping. Please note that processing time does not include shipping or delivery time, and orders placed on weekends or during peak shopping periods may take a slightly longer time to process, but we will always strive to fulfill your order as quickly as possible. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your order has been processed and shipped.
2. Shipping Methods
We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping methods for your order will depend on your shipping address, and you can select your preferred method during the checkout process. Standard shipping is the most economical option, while expedited and express shipping options are available for customers who need their orders delivered more quickly. Each shipping method will display an estimated delivery timeline and cost before you complete your purchase, so you can make an informed decision based on your needs.
3. Estimated Delivery Timelines
Estimated delivery timelines vary based on the shipping method you select and your shipping address. Standard shipping typically takes 5-7 business days from the date your order is shipped, while expedited shipping takes 3-4 business days, and express shipping takes 1-2 business days. Please note that these are estimated timelines and not guaranteed, as delivery may be delayed due to factors beyond our control, such as shipping carrier delays, weather conditions, or logistical issues. We will provide a tracking number with your shipping confirmation email so you can monitor the status of your delivery in real time.
4. Shipping Costs
Shipping costs are calculated based on your shipping address, the weight and size of your order, and the shipping method you select. The exact shipping cost will be displayed during the checkout process, before you finalize your payment. We may offer free standard shipping on orders that meet a minimum purchase amount, and such promotions will be clearly displayed on our website. Please note that shipping costs are non-refundable, even if you return the item(s) after delivery, unless the return is due to our error (e.g., defective or incorrect item).
5. Shipping Address Requirements
When placing your order, please ensure that you provide a complete and accurate shipping address, including all street numbers, apartment or unit numbers, and any other necessary details. Incomplete or incorrect addresses may result in delayed delivery, lost packages, or additional shipping costs. We are not responsible for orders that are delayed or lost due to incorrect shipping information provided by the customer. If you need to change your shipping address after placing your order, please contact our customer service team immediately; we can only update the address if your order has not yet been shipped.
6. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to check the status of your delivery on the shipping carrier’s website. The tracking information will be updated regularly, allowing you to see when your package has been picked up, is in transit, and has been delivered. If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team to inquire about the status of your order.
7. Undelivered Packages
If a package is undelivered due to reasons such as an incorrect address, the recipient not being available to receive the package, or the package being refused, the shipping carrier will typically attempt delivery 2-3 times before returning the package to us. Once we receive the returned package, we will contact you to inform you and discuss next steps, which may include re-shipping the package (at your expense) or issuing a refund (excluding original shipping costs). We are not responsible for undelivered packages that result from customer error or refusal to accept delivery.
8. Lost or Stolen Packages
If your package is marked as delivered by the shipping carrier but you have not received it, please first check with your neighbors, building management, or mailroom to ensure the package was not left in a safe location. If you still cannot locate your package, please contact our customer service team within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate the status of your package. If the package is confirmed lost or stolen, we will either send you a replacement order or issue a full refund, at your discretion. Please note that we cannot process claims for lost or stolen packages after 7 days of the estimated delivery date.
9. International Shipping
We offer international shipping to select regions, and the available shipping methods and costs will be displayed during checkout based on your international address. International orders may be subject to customs duties, taxes, or other fees imposed by the destination country, and these fees are the responsibility of the customer. We do not collect these fees during checkout, and they will be due when the package arrives at its destination. Delivery timelines for international orders vary by region, typically ranging from 7-14 business days for standard international shipping, and 3-7 business days for expedited international shipping.
10. Customs and Import Regulations
When shipping internationally, we will provide accurate customs documentation that includes the description of the items, their value, and the country of origin. Customers are responsible for understanding and complying with the customs and import regulations of their destination country. We are not responsible for packages that are delayed, detained, or rejected by customs due to non-compliance with local regulations. If your international package is rejected by customs and returned to us, we will contact you to discuss options, which may include re-shipping (at your expense) or issuing a refund (excluding original shipping costs and any customs fees incurred).
11. Shipping Restrictions
There are certain restrictions on the items we can ship to certain locations, and we reserve the right to refuse shipping to any address if it violates local laws or regulations. Additionally, some large or heavy items may have additional shipping restrictions or costs, which will be clearly stated on the product page. We do not ship to PO boxes, APO/FPO addresses, or military bases, as these locations may have additional delivery restrictions and can cause delays in delivery.
12. Order Splitting
In some cases, we may split your order into multiple packages for shipping, typically if some items are out of stock but will be available soon, or if the items are too large to ship in a single package. If your order is split, you will receive a separate shipping confirmation email for each package, each with its own tracking number. Splitting an order will not affect your total shipping cost, and we will not charge additional shipping fees for split orders. You may receive the packages on different days, depending on the processing time of each item.
13. Delayed Shipments
While we strive to ship all orders on time, there may be occasions when shipments are delayed due to factors beyond our control, such as weather conditions, shipping carrier disruptions, peak shopping periods, or inventory shortages. If your order is delayed, we will notify you via email as soon as possible, providing an updated estimated shipping date. If you are unable to wait for the delayed order, you may contact our customer service team to cancel the order and receive a full refund, provided the order has not yet been shipped.
14. Shipping Carrier Responsibility
Once your order is shipped, the responsibility for the package passes to the selected shipping carrier. We are not responsible for any damage, loss, or delay that occurs during transit, but we will work with the shipping carrier to resolve any issues on your behalf. If your package arrives damaged, please contact our customer service team within 3 days of delivery, providing photos of the damage and the packaging, and we will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund.
15. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier partnerships, or customer needs. When we make changes to this policy, we will update the policy on our website, and the updated version will take effect immediately upon posting. We encourage you to review this Shipping Policy regularly before placing an order, as your continued use of our website and purchase of our products constitutes your acceptance of the revised terms. If we make any material changes that significantly affect your shipping rights, we will notify you through a prominent notice on our website or via email.
Contact Us
If you have any questions, concerns, or requests regarding this Shipping Policy, or if you need assistance with tracking your order, changing your shipping address, or resolving shipping issues, please contact our customer service team using the following information. We will respond to your inquiry as soon as possible and work to resolve any issues to ensure a positive shopping experience.
Email: avthaisub1@outlook.com
Phone: +1 (777) 890-1234
Address: 456 Cedar Lane, Willow Neighborhood, Birchwood